Shipping policy

Last updated: 13 September 2026

Where we deliver

We currently deliver within the United Kingdom. International delivery is not available at launch.

Dispatch times

Available Atelier pieces: usually dispatched within 1–2 working days.

Volume I pre-orders: expected dispatch 5–11 October 2026. The usual processing time for available stock does not apply to pre-orders.

Payment for pre-orders is taken at checkout. You will receive a dispatch confirmation when your parcel leaves us. The pre-order window is an expected dispatch date, rather than an arrival date.

Orders containing Atelier pieces and pre-orders

If your order contains both available Atelier pieces and Volume I pre-orders, we send them separately, following the dispatch timings above. There is no additional delivery charge for the second parcel.

UK delivery times and charges

• Orders of £150 or less: £4.95 for UK standard delivery.
• Orders over £150: complimentary UK standard delivery.

Your delivery charge is shown at checkout before you pay.

UK standard delivery usually takes 1–3 working days from dispatch. Working days are Monday to Friday, excluding public holidays.

Discreet packaging

Orders are sent in plain, unbranded outer packaging. No product details appear on the exterior of the parcel.

Delivery updates and order enquiries

We require a telephone number at checkout so that we or our delivery partners can contact you about delivery or an issue with your order. Providing it for this purpose does not sign you up to marketing calls or messages.

If the pre-order window changes or we become aware of a significant delay, we will contact you with an update. You may cancel an undispatched pre-order for a refund by emailing thehouse@deudare.com.

When using a delivery service arranged by us, the goods remain our responsibility until you, or a person you have nominated to receive them, takes physical possession. Contact us if your parcel is missing, damaged or incorrect so that we can resolve it. Delivery estimates do not remove your legal rights if delivery is late or does not take place.

For cancellation, return and refund details, see our Shipping & Returns page and Terms & Conditions.

Company and contact

Deudare is operated by SCX LTD, registered in England and Wales with company number 13978209.

Registered office: 5 Ducketts Wharf, South Street, Bishop's Stortford, Hertfordshire, United Kingdom, CM23 3AR.

For help with your order, email thehouse@deudare.com. Please contact us for the appropriate return address before posting goods.