FAQ

Ordering & Payment

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.

Orders are processed promptly to ensure timely dispatch.

If you need to request a change or cancellation, please contact us within one hour of placing your order at:

While we cannot guarantee amendments once an order has been processed, we will always do our best to assist.

At present, we ship within the UK only.

International delivery will be introduced in due course.

Yes. All orders are shipped in plain, unbranded outer packaging with no product details displayed on the exterior of the parcel.

We recommend gentle hand washing using cool water and a mild detergent.

Lay flat to dry away from direct heat or sunlight.

Full care guidance is available on our Atelier Care page.

Clean devices before and after use using warm water and a gentle toy-safe cleanser.

Allow all items to dry fully before storage.

For detailed guidance, please refer to our Objects Care page.

Returns are accepted on unworn Atelier pieces within 14 days of delivery, provided all tags and hygiene seals remain intact.

Due to the intimate nature of our Objects, devices may only be returned if unused, unopened, and in their original sealed packaging, unless faulty.

Further information can be found on our Shipping & Returns page.

Each Atelier product page includes Fit & Feel guidance to help you find the right fit.

If you are between sizes or would like further assistance, please contact us at:

Yes. We use industry-standard security measures to protect your personal data and payment information.

For further details, please review our Privacy Policy.

If you cannot find the information you are looking for, our customer care team will be happy to assist.

All enquiries are handled with care, discretion, and confidentiality.